SHIPPING AND DELIVERY

We do our best to ensure all in-stock items are shipped as quickly as possible. Please bear in mind there might be delays to fulfilling your order due to the increased order volume.

If an item is not currently in-stock but is back-ordered, you will be provided with an expected ship date. You must complete your order to reserve the item for future shipment. At that time, we will obtain credit card pre-authorization and verification; however your credit card will not be charged until the item ships.

If you provide your email to us with your order, we will notify you via email when the item ships – whether it is in-stock or back-ordered – or if there are any other issues or delays.

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments from the same order.

Standard Delivery

Standard delivery applies to the continental U.S. only. In-stock items shipped via standard delivery typically arrive within 4-8 business days of when the order is shipped (business days are defined as Monday through Friday, 8:00am to 5:00pm ET, not including holidays).

RETURNS AND ADJUSTMENTS

ColdwaterCreek.com Return Policy

YOUR SATISFACTION MATTERS! If for any reason you are not delighted with your purchase, Coldwater Creek will accept returns and exchanges of unworn, unwashed, unused or defective merchandise within 90 days of purchase with a valid receipt. Shipping and handling fees are non-refundable.

Making Returns

All merchandise purchases must be returned by mail:

• Fill out the Return Form enclosed with your package (clearly noting reason for return);
• Repackage the item(s) and attach either our pre-paid SmartLabel (shipping fee of $9.95 will be deducted from the refund on your original method of payment) and give to your postal carrier/Post Office or use the label and carrier of your choice. We recommend using a form of traceable and insurable delivery.

Please allow up to 14 days to process a return. You’ll then see your refund on your credit card account within 1-2 weeks from the time your return has been processed.

Please ship returns to:
Coldwater Creek Returns and Exchanges
8115 St. Andrews Ave
San Diego, CA 92154

Price Adjustment Policy

We will gladly adjust the price of an item if it reduces within 14 days of your original purchase. A one-time price adjustment may be made on sale- or full-price merchandise. To request a price adjustment, email us at customerservice@coldwatercreek.com or call 888-678-5576.